Refund policy

Table + Tiles by Lydie Anne Design

Because our mahjong mats and accessories are made to order, we do not accept returns or exchanges for change of mind, sizing preference, or ordering the wrong option. Please review your product and color selections carefully before completing your purchase.

Damaged or defective items

We stand behind the quality of everything we make. If your order arrives damaged, defective, or incorrect, we will make it right with a replacement or refund.

To qualify, you must notify us within 48 hours of receiving your order. Reports received after this window may not be eligible.

How to report an issue

Email us at info@tableandtiles.com (or use our contact form) within 48 hours of delivery and include:

Your order number
A description of the problem
Clear photos showing the damage or defect (and the shipping package, if the item was damaged in transit)

What happens next

Once we receive your report and photos, we'll review it and respond within 2 business days. If the issue is confirmed, we'll send a replacement at no cost to you or issue a refund to your original payment method. We may ask you to return the damaged item, in which case we'll cover return shipping.

Approved refunds are processed to your original payment method. Please allow 5–10 business days for the credit to appear, depending on your bank or card issuer.

Non-returnable items

Made-to-order and personalized items (except in the case of damage or defect as described above)
Gift cards
Sale or final-sale items, where marked

Order changes and cancellations

Because production begins shortly after your order is placed, we can only accept change or cancellation requests within 24 hours of purchase. After that, your order may already be in production and cannot be modified.